Carriers must comply with applicable Federal civil rights laws and may not discriminate on the basis of race, color, national origin, age, disability, or sex. Carriers may not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Carriers must:

• Provide free aids and services to people with disabilities to communicate effectively, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provide free language services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages
• If you need these services, ask the Carrier (or one of its licensed agents) to contact the Carrier's Civil Rights Coordinator